Returns & Refunds
We want you to be happy with what you order. If something isn't right, here's how returns work.
30-day returns
You can return most items within 30 days of delivery for a refund, provided they are unused, in their original condition and, where practical, in their original packaging.
How to start a return
Email us at hello@copperdaleco.com with your order number and the item you'd like to return. We'll reply with a return address and simple instructions.
Return postage
For change-of-mind returns, the cost of return postage is the customer's responsibility. We recommend using a tracked service, as we can't process a refund for items that don't reach us.
Refunds
Once we receive and check your returned item, we'll process your refund to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank.
Faulty or incorrect items
If an item arrives faulty, damaged or not as described, contact us as soon as possible and we'll make it right — including covering return postage. Nothing in this policy limits your rights under the Australian Consumer Law.
Exclusions
For hygiene reasons, items cannot be returned if they have been used or washed, unless they are faulty.